What you can pay for
N4S is free to use. The only thing you can pay for is N4S Pass, a monthly subscription with privacy and showcase extras (see our Terms of Use). Verification, safety tools, chat, the map and voting are always free, so there is nothing else to refund.
How a refund works depends on where you bought the Pass:
- In the app, through Google Play or the App Store.
- On this website, at n4s.live/pass, paid by card through our payment provider Keepz.
Bought in the app (Google Play or App Store)
Google and Apple take the payment, so they also decide refunds under their own rules. We can't refund these payments ourselves.
- Google Play: open Google Play › your profile › Payments & subscriptions › Budget & history, or use Google's refund request page. Within 48 hours of a payment you can usually request a refund there directly.
- App Store: go to reportaproblem.apple.com, sign in with your Apple ID and choose the Pass payment.
- To stop future payments, cancel the subscription in your Google Play or App Store subscription settings at least 24 hours before the period ends.
Bought on n4s.live
- Cancel any time in My Pass. Nothing more is charged after that, and you keep the Pass until the end of the month you already paid for.
- First payment, 14 days: if you ask within 14 days of your first Pass payment, we refund it in full, no questions asked.
- Renewals: if you forgot to cancel and ask within 48 hours of a renewal payment, we refund that renewal and end the Pass.
- Our mistakes: if you were charged twice, charged after cancelling, or the Pass didn't work because of a fault on our side that we couldn't fix, we refund the affected payment in full, whenever you tell us.
- Outside these cases, payments for a month that has already started are not refunded, but you keep the Pass until that month ends.
How to ask for a refund
Write to [email protected] from the email address of your N4S account, with the date and amount of the payment. We reply within 3 working days.
Approved website refunds go back to the same card through Keepz. Banks usually show the money within 5–10 working days. When a payment is refunded, the Pass for that period ends.
Closed accounts
If we close your account for breaking the Terms of Use or Community rules, the remaining period is not refunded, unless the law says otherwise. Deleting your own account does not cancel a store subscription: cancel it in Google Play or the App Store first. A Pass bought on this website is cancelled when the account is deleted.
Your rights
This policy does not take away any rights you have under Georgian consumer protection law or the law of the country where you live.
Contact
N4S, Individual Entrepreneur, ID code 47001040056. Email [email protected].